When we found out Westbury Chemist had won Pharmacy Business of the Year 2024, I paused. Not because we didn’t deserve it—but because I knew this award wasn’t just about what we had done. It was proof that even with the pressures we face today, community pharmacy can still thrive. If you’re running a pharmacy…
When you’re deep in the day-to-day of running a pharmacy—dispensing scripts, answering patient queries, chasing deliveries—it’s easy to push the numbers aside. After all, you didn’t become a pharmacist to stare at spreadsheets. But if there’s one thing I’ve learned after years in the business, it’s this: If you don’t know your numbers, you don’t…
📌 The Future of Pharmacy Depends on Strong Leadership Community pharmacy is at a crossroads. With funding challenges, rising costs, and shifting NHS priorities, independent pharmacies need a strong voice at the National Pharmacy Association (NPA) Board. 📢 This election is an opportunity to vote for a leader who understands these challenges firsthand. 🛠 Why…
In an independent pharmacy, reliability and accountability are not just desirable traits—they are essential for success. Every prescription filled, patient consultation provided, or service delivered depends on the team’s ability to trust one another and take responsibility for their actions. For pharmacy leaders and owners, mastering this habit goes beyond maintaining day-to-day operations. It’s the…
A pharmacy’s success depends on its team. High-performing teams don’t just happen—they’re built on a foundation of trust, communication, and shared goals, reinforced by daily habits that drive efficiency and collaboration. In this final installment of our series on pharmacy team dynamics, we’ll explore: ✅ The ten habits that define high-performing pharmacy teams✅ Practical steps…
Trust is the foundation of any successful team. In an independent pharmacy, where teamwork directly impacts patient care, trust takes on an even greater significance. Without it, collaboration falters, conflicts linger, and efficiency suffers. With it, teams thrive—delivering exceptional care and fostering a supportive work environment. In this fourth installment of our series on pharmacy…
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